We take the safety, security and well-being of our users very seriously. As the India’s most popular app for meeting new people, we take pride in connecting millions of people every day. While a relatively small percentage of these connects have led to users falling victim to criminal activity, we firmly believe any incident of misconduct or criminal behavior is one too many.
Connecting with new people is exciting, but you should always be cautious when interacting with someone you don’t know. Use your best judgment and put your safety first, whether you are exchanging initial messages or interaction in person. While you can’t control the actions of others, there are things you can do to help you stay safe during your Hook Heart experience.
Never Send Money or Share Financial Information
Never send money, especially over Online transfer, even if the person claims to be in an emergency. Online money is like sending cash — it’s nearly impossible to reverse the transaction or trace where the money went. Never share information that could be used to access your financial accounts. If another user asks you for money, report it to us immediately.
Protect Your Personal Information
Never share personal information, such as your social security number, home or work address, or details about your daily routine (e.g., that you go to a certain gym every Sunday) with people you don’t know. If you are a parent, limit the information that you share about your children on your profile and in early communications. Avoid sharing details such as your children’s names, where they go to school, or their ages or genders.
Stay on the Platform
Keep conversations on the Hook Heart platform while you’re getting to know someone. Users with bad intentions often try to move the conversation to text, messaging apps, email, or phone right away.
Be Wary of Long Distance and Overseas Relationships
Watch out for scammers who claim to be from your country but stuck somewhere else, especially if they ask for financial help to return home. Be wary of anyone who will not meet in person or talk on a phone/video call—they may not be who they say they are. If someone is avoiding your questions or pushing for a serious relationship without meeting or getting to know you first — that’s a red flag.
Report All Suspicious and Offensive Behavior
You know when someone’s crossed the line and when they do, we want to know about it. Block and report anyone that violates our terms. Here are some examples of violations:
Requests for money or donations
Harassment, threats, and offensive messages
Inappropriate or harmful behavior during or after meeting in person
Spam or solicitation including links to commercial websites or attempts to sell products or services
You can report any concerns about suspicious behavior from any profile page or messaging window here. For more information, check out our Community Guidelines.
Protect Your Account
Be sure to pick a strong password, and always be careful when logging into your account from a public or shared computer. Hook Heart will never send you an email asking for your username and password information — if you receive an email asking for account information, report it immediately.
Don’t Be In A Rush
Take your time and get to know the other person before agreeing to meet or chat off Hook Heart. Don’t be afraid to ask questions to screen for any red flags or personal dealbreakers. A phone or video call can be a useful screening tool before meeting.
Meet in Public and Stay in Public
Meet for the first few times in a populated, public place — never at your home or any other private location. If your suspicious or not comfortable then you terminate your connections.
Tell Friends and Family About Your Plans
Tell a friend or family member of your plans, including when and where you’re going. Have your cell phone charged and with you at all times.
(91) 22 – 4086 3101 / 2202 9080 / 2202 5174
4. National Women’s Helpline
1091 or 181